C2Mediating a workplace conflict
The scene: A mediator meets an employee separately, before a joint talk with their manager, to untangle a dispute.
Choose your role
The other person speaks. When it is your turn, say your line out loud.
Key phrases
- To put it bluntly
- I'd like to reflect that back
- it's easier to forgive carelessness than contempt
- dig our heels in
- let it fester
