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Complain Politely

You can report a problem calmly and ask for a solution.

Gramática de fondo: I'm afraid there's a problem with... · I ordered X, but I got Y · Could you help me with this? · I'd like a refund / a replacement

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I'm afraid there's a problem

Start a complaint softly.

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Microlecciones

I'm afraid there's a problemStart a complaint softly.5 min
I ordered… but I got…Say what went wrong.5 min
Could you help me with this?Ask for action.5 min
I'd like a refundAsk for a solution.5 min
Complain politely, mixedPut a whole complaint together.6 min