Disputing a deposit
The scene: You moved out of a flat and the landlord wants to keep part of your deposit.
Choose your role
The other person speaks. When it is your turn, say your line out loud.
Key phrases
- I'm afraid I don't agree.
- With respect, ...
- I don't recall it quite like that.
- I'd prefer to settle this amicably.
- provided you put it in writing