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Complain Politely · Complain politely, mixed
The situation
A guest talks to the reception.
- Excuse me. I'm afraid there's a problem with my room. I booked a double room, but I got a single.
- I'm so sorry. Could I move you to a double room?
1/12
Complain Politely · Complain politely, mixed
The situation
A guest talks to the reception.